Refund policy
Refund & Return Policy
30-day returns and exchanges
You may request a return or an exchange within 30 days of receiving your order.
To be eligible, items must be unworn, unwashed, in their original condition, and returned with all original tags and packaging attached.
How to start a return or exchange
Email support@melroseavenuelabel.com with your order number and the item you would like to return or exchange. We respond within 24 hours and will send you the return address along with step-by-step instructions.
Please do not send anything back before contacting us. Returns sent without prior instructions cannot be processed.
Exchanges
We accept exchanges within the same 30-day window. You can exchange an item for a different size or a different color, subject to availability.
Return shipping costs
Return shipping is paid by the customer, except when the item arrived damaged, defective, or incorrect — in those cases we cover the full cost.
We do not charge restocking fees.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at support@melroseavenuelabel.com. Include your order number and photos of the item.
We will arrange a replacement or a full refund at no cost to you, including return shipping.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund has been approved.
Approved refunds are issued to your original payment method within 10 days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
Original shipping costs are refunded only when the return is due to a damaged, defective, or incorrect item.
Order cancellations
You can cancel your order free of charge as long as it has not yet shipped. Email support@melroseavenuelabel.com as soon as possible. Once an order has been dispatched it must be handled as a return.
Questions
Email support@melroseavenuelabel.com. We respond within 24 hours.