Shipping policy

At Melrose Avenue Label, we want your order to reach you without surprises. Here is exactly how our shipping works.

Where we ship

We currently ship within the United States only, including Alaska, Hawaii, and Puerto Rico. We do not ship to APO/FPO addresses or to international destinations at this time.

Shipping cost

Standard shipping is free on every order, with no minimum purchase required.

Processing time

Orders are processed within 1 to 3 business days after your payment is confirmed. Orders placed on weekends or U.S. federal holidays begin processing on the next business day.

Delivery time

After your order ships, standard delivery takes 7 to 15 business days. Total time from order to delivery is therefore typically 8 to 18 business days.

Our items are shipped directly from our production and fulfillment partners, which is what allows us to keep our prices where they are and to offer free shipping. It also means delivery takes longer than a domestic warehouse would. We would rather tell you that up front than have you wonder where your package is.

If we are unable to ship your order within 30 days of purchase, we will contact you to offer the choice of either waiting for the revised shipping date or cancelling your order for a full refund.

Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 72 hours for tracking information to become active in the carrier system. If your tracking has not updated after 5 business days, contact us at support@melroseavenuelabel.com and we will investigate.

Split shipments

If your order contains multiple items, they may arrive in separate packages at different times. You will not be charged extra for this, and you will receive tracking for each shipment.

Incorrect addresses

Please double check your shipping address at checkout. We are not able to reroute a package once it has shipped. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment, and you will be responsible for the reshipping cost.

Lost or stolen packages

If tracking shows your package as delivered but you have not received it, please check with your household and neighbors and contact your local carrier first. If it still cannot be located, contact us within 7 days of the marked delivery date and we will work with you on a resolution.

Delays outside our control

Carrier delays, customs processing, severe weather, and peak seasons such as the holidays can extend delivery times. We will keep you informed if we become aware of a delay affecting your order.